BBS Manager Support

Need a hand with BBS Manager?

BBS Manager is the iOS companion app for Borg Backup Server. Whether something isn’t working, you’ve found a bug, or you have an idea for the app, here’s how to reach us.

Email support Account, subscription, and general questions about the app. We read everything and reply as quickly as we can. support@borgbackupserver.com → Bugs & feature requests File iOS app issues on the Borg Backup Server GitHub project. Mention BBS Manager and your iOS and app versions in the title. Open a GitHub issue →

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Before You Write

Quick fixes for the most common questions

  • Push notifications aren’t arriving. On your server, go to Settings › Push Service, enable it, and register with the push notification server. Until that’s done, your BBS has no way to reach your phone.
  • Can’t connect away from home. If your BBS is on an internal network, you need a VPN (Tailscale works great) to reach it remotely. Push notifications still arrive without one.
  • Something looks out of date. Update both the app and your Borg Backup Server installation — the app talks to the server’s API, so keeping both current gives the most reliable experience.
  • Forgot your password? Your account lives on your own server, so reset it there (or ask your BBS administrator). We can’t reset it for you.
  • Subscription questions. Trials, renewals, and cancellations are handled by Apple under Settings › [your name] › Subscriptions. See the Terms of Service for details.

More answers in the BBS Manager FAQ · Privacy Policy · Terms of Service